Highlighted Resources

Tuchily Healing Hearts: Case Study and Reflection Tool

Tribal communities often experience critical gaps in crisis response when conventional county services are not culturally aligned or readily accessible. Many county-based mobile crisis teams strive to be inclusive, but few models fully integrate Tribal language, Native traditions, or the trust that comes with local relationships.

Tuchily Healing Hearts, created by the Pala Band of Mission Indians Social Services Department, and developed to address these gaps with a Tribally led, culturally informed mobile crisis response team. This approach ensures that Native families receive respectful, wraparound care in moments of crisis, while effectively engaging county partners and first responders.

Kauffman and Associates, Inc. and the Center for Applied Research Solutions have collaboratively documented this effort in a case study tool to guide other Tribes, counties, and mobile crisis teams interested in developing or strengthening Tribally driven crisis services.

Mobile Crisis Team Supervisor Training Resource: Discussion and Facilitation Guide

The Supervisor Discussion and Facilitation Questions is a reflective tool designed to strengthen the clinical judgment and decision-making skills of mobile crisis teams, including clinicians, peers, and other qualified providers. This question set supports supervisors in guiding meaningful dialogue during individual and group supervision, staff meetings, or as follow-up sessions to M-TAC trainings.

By encouraging team members to explore real-world scenarios and ethical dilemmas, the tool promotes stronger assessment skills, deeper collaboration, and enhanced crisis response strategies. Supervisors can use it to assess strengths, support professional development, and foster a culture of shared learning. From onboarding new team members to reinforcing training knowledge, this tool helps connect learning with direct field application.

Download the tool today and support your team’s growth in delivering compassionate, person-centered crisis care.

Customer Satisfaction Survey Sample Template

This sample survey template is a tool that county mobile crisis teams can use to collect data about service recipients’ experience with their care. Per Behavioral Health Information Notice (BHIN) 23-025, all counties are required to collect consumer satisfaction data. This document provides a recommended set of survey questions counties can use in meeting this requirement, and also briefly describes some best practices in data collection. It is up to each county to develop their own process that best fits their programs.

Outreach and Marketing Brochure

M-TAC and DHCS developed these strategies for use by mobile crisis teams to ensure your community is aware of the new Medi-Cal benefit. This includes a printable and customizable Mobile Crisis Benefit Flyer, tips on language and communication styles, building partnerships and collaborations, and how to use data to drive outreach.

Certified CPR Trainers Across California

This resource is a non-exhaustive list of Certified CPR Trainers across the state of California, organized by county. CPR Training is not required by the Behavioral Health Information Notice 23-025, but may provide teams with additional skills to increase community safety

Non-Suicidal Self-Injurious Behavior (NSSIB): A Guide for Mobile Crisis Teams

This brief guide is a collection of resources from Cornell University’s Program on Self-Injury and Recovery. They provide a starting point for mobile crisis professionals to learn about NSSIB, understand the dynamics of the behavior, and introduce basic interventions.

Onboarding Guide for Mobile Crisis Team Members

Developed by the Crisis Care Mobile Units Program and DHCS, this tool outlines core practices for cultivating a positive team culture, providing supportive supervision, and ensuring new team members develop critical thinking and core competencies needed for the field. To support effective onboarding and development, the guide features clear training roles, structured supervision strategies, and skill assessment techniques that promote confidence and performance from day one. 

The Onboarding Guide for Mobile Crisis Team Members also emphasizes the importance of wellness, reflection, and ways to help mobile crisis team members connect with their personal “why” in crisis response. With a flexible, structured onboarding checklist and 30/60-day benchmarks, this guide offers the framework for consistency, progress tracking, and long-term retention support. 

The guide is designed as a Word document with fillable tables for each section that can be customized and edited to suit the needs of any county or agency. Whether you’re building a new team or strengthening an existing one, this guide is a relevant resource for a sustainable mobile crisis workforce.

This guide was developed for the CCMU grant program, an initiative funded through the Behavioral Health Continuum Infrastructure Program (BHCIP). BHCIP is funded by the DHCS Community Services Division. CCMU is separate from M-TAC and requires different funding criteria.

Mobile Crisis Benefit Flyer

DHCS has created a Mobile Crisis Flyer that counties can use to support their marketing and outreach efforts within their communities. This flyer includes a definition of “behavioral health crisis” and general descriptions for what mobile crisis services are provided and available. Counties can customize this editable pdf with their County Name and Medi-Cal Mobile Crisis Services Hotline Number. This flyer will also be available to download in the threshold languages for California.

Behavioral Health Information Notice, No. 23-025

This document provides guidance regarding implementation of the Medi-Cal Community-Based Mobile Crisis Intervention Services benefit by county mental health plans (MHPs), Drug Medi-Cal (DMC) counties and Drug Medi-Cal Organized Delivery System (DMC-ODS) counties.

Behavioral Health Information Notice, No. 23-025 (Key Updates)

This document provides a summary of the key updates made to Behavioral Health Information Notice, No. 23-025 from the previous version.

Required and Supplemental Training List

All mobile crisis team members and service providers are required to complete certain trainings prior to receiving approval to implement the new benefit. Please review the updated list of required trainings, which also includes a list of recommended trainings.

DHCS Medi-Cal Mobile Crisis Services Benefit FAQ

This document includes DHCS’ responses to frequently asked questions from county representatives, providers, and other stakeholders related to the Medi-Cal Mobile Crisis Services benefit. Find additional information about mobile crisis services on the DHCS website, and submit questions to MCBHPD@dhcs.ca.gov.

Evoke™ – A New Resource Designed to Support Your Workplace Resilience and Well-being 

As part of the Medi-Cal Mobile Crisis Training and Technical Assistance Center (M-TAC), the Department of Health Care Services (DHCS) has approved Advocates for Human Potential, Inc. (AHP) to offer free access to Evoke™ to all staff who work on the crisis care continuum.

We’re excited to introduce Evoke™, a new resource designed to support your workplace resilience and well-being. Work-related stress and burnout are real challenges, and Evoke is a tool designed to help. With a range of engaging activities, Evoke has been tested and proven as an effective tool for stress reduction.

There are 600 Evoke licenses available to staff on a first-come, first-served basis. If you would like to sign up for Evoke, please click the link below and complete the brief form. You’ll receive login information shortly after completing the form, until all licenses have been filled.

Evoke is an innovative web app that provides science-backed tools to help you manage stress, build resilience, and improve your work experience. It offers guided modules, self-assessments, and quick interventions tailored to your needs. Watch this video and explore the Evoke website to learn more.

What to expect from Evoke: 

• A simple and engaging way to enhance your well-being. 
• Evidence-based strategies to reduce workplace stress.
• A secure and user-friendly platform.

If you have any questions, feel free to reach out to evoketeam@ahpnet.com. We’re excited to bring this benefit to you and look forward to seeing its positive impact.

National Guidelines for Child and Youth Behavioral Health Crisis Care

The National Guidelines for Child and Youth Behavioral Health Crisis Care offers best practices, implementation strategies, and practical guidance for the design and development of services that meet the needs of children, youth, and their families experiencing a behavioral health crisis. Additional technical guidance is provided in a companion report produced by SAMHSA in conjunction with the National Association of State Mental Health Program Directors, A Safe Place to Be: Crisis Stabilization Services and Other Supports for Children and Youth.

Medi-Cal Peer Support Specialist Certification Preparation Guide

(capeercertification.org) This guide was developed by HumRPRO in consultation with CalMHSA to help learners prepare for taking the Medi-Cal Peer Support Specialist certification exam. This guide includes exam content, best practices for exam prep, a glossary of terms, and practice questions.

CAMHPRO | Mental Health Peer Support Organization

The California Association of Mental Health Peer-Run Organizations (CAMHPRO) is a 501(c)3 non-profit that provides advocacy, resources, training, and support, including a calendar of weekly events. The Membership fee is $25.00, which can be waived for economic considerations.

Best Practice Guidelines for Employing Certified Medi-Cal Peer Support Specialists

(capeercertification.org) This guide is tailored for workplaces within California that are in the process of incorporating Certified MediCal Peer Support Specialists (CMPSS) or working towards certifying their current peer support specialist employees under the state’s new certification. It provides guidance for workplace managers that ensure equitable recruitment and hiring, establish an inclusive environment for peer employees, provide comprehensive training and professional development, and implement effective supervision and support structures for this newly certified role.